5.17 Maytas and e-track Statement of De-support

Rolling Product De-Support

Tribal operates a rolling de-support for major versions of Maytas and e-track. We also operate a specific version support to run alongside the de-support programme to ensure that if people are running older major versions of products, then they are running the last released version.

The following table details which versions will be supported after each major release. It is important to ensure that you have upgraded to at least these versions before the dates specified.

Date	Release	Product	Supported Versions
March 2019	5.17	Maytas 5	5.16.6800.3 5.17 (all versions)
		e-track	5.16.6800.3 5.17 (all versions)

It is very important for us to ensure that all customers are using up to date versions. Hopefully you will agree that this procedure helps ensure that each user is getting the most out of the software in terms of functionality and when engaging with the support team.

Browser Support

For internet browsers we can only offer support on the latest, released versions. The following browsers are supported as of the 5.17 release.

Platform	Supported versions
Browser	Internet Explorer 11
	Google Chrome
	Firefox
	Safari

Advanced Technical De-Support

In-line with Tribal’s policy of falling in line with Microsoft’s support of operating systems and platforms, we would like to make all customers aware of the next technical de-supports in line with Microsoft’s policies.

All customers should ensure that they migrate away from these platforms in advance of the Tribal de-support which will be the closest Tribal release date before the Microsoft de-support.

Tribal cannot offer support of its products on platforms that are not supported by Microsoft.

Date	Platform	De-Supported Versions
Aug 2018	Database	SQL Server 2008 (all service packs), SQL Server 2008R2 (all service packs)
Aug 2019	OS	Windows Server 2008 (all versions)