5.19 Maytas and e-track Statement of De-support
Rolling Product De-Support
Tribal operates a rolling de-support for major versions of Maytas and e-track. We also operate a specific version support to run alongside the de-support programme to ensure that if people are running older major versions of products, then they are running the last released version.
The following table details which versions will be supported after each major release. It is important to ensure that you have upgraded to at least these versions before the dates specified.
| Date | Release | Product | Supported Versions |
| March 2020 | 5.19 | Maytas 5 |
5.18.7101.5 5.19 (all versions) |
| e-track |
5.18.7101.3 5.19 (all versions) |
It is very important for us to ensure that all customers are using up to date versions. Hopefully you will agree that this procedure helps ensure that each user is getting the most out of the software in terms of functionality and when engaging with the support team.
Browser Support
For internet browsers we can only offer support on the latest, released versions. The following browsers are supported as of the 5.19 release.
| Platform | Supported versions |
| Browser | Internet Explorer 11 |
| Edge | |
| Google Chrome | |
| Safari |
Advanced Technical De-Support
In-line with Tribal’s policy of falling in-line with Microsoft’s support of operating systems and platforms, we would like to make all customers aware of the next technical de-supports in line with Microsoft’s policies.
All customers should ensure that they migrate away from these platforms in advance of the Tribal de-support which will be the closest Tribal release date before the Microsoft de-support.
Tribal cannot offer support of its products on platforms that are not supported by Microsoft.
| Date | Platform | De-Supported Versions |
| Aug 2018 | Database | SQL Server 2008 (all service packs), SQL Server 2008R2 (all service packs) |
| Aug 2019 | OS | Windows Server 2008 (all versions) |
Third-Party Libraries
Maytas and e-track use several third-party libraries in the software. The versions used are as follows:
| Library | Version |
|---|---|
| bootstrap | 3.4.1 |
| jquery | 3.4.1 |
| jquery-ui | 1.12.1 |
| moment.js | 2.24.0 |