October 2021 Upgrades

Dear customer,

Please find enclosed the 5.22 service pack 1 upgrades for Maytas and Maytas Hub. The specific versions are as follows:

As well as the release notes, there is lots of content on our Communities site, including videos of all the major updates detailed above and how customers may wish to implement them.

Installation instructions and release notes for each of the products can be found in their respective upgrade folders and on the Maytas online help portal at http://docs.maytas.tribalgroup.com. We also have a number of product videos on our communities portal demonstrating functions of the release.

Please note that we have included a separate de-support notice in the release pack which all customers should read.

If you do not feel you are able to carry out the update by following our instructions, or if you have any problems in viewing or printing these notes, please feel free to phone Tribal Technical Support (0844 811 5016) for assistance. Before phoning, please ensure that you have made a backup of your Maytas data.

If you have any queries relating to any information in this upgrade, please e-mail your query to servicedesk@tribalgroup.com.

Yours sincerely,

Mike Fisher

Senior Product Manager

Upgrade Overview

Task If you use...
Maytas 5 Maytas Hub
Install the Maytas 5 upgrade as per the instructions in the Maytas 5 folder. ✓  
Install the Maytas Hub upgrade as per the instructions in the Maytas Hub folder.   ✓

Data Submissions

We would like to remind providers to create a submission early and check for any errors using reports from the appropriate software (i.e. the FIS or LLWR-Inform). Welsh providers should also remember to download their ULI file. After submission to the ESFA or DfES, providers should check that data has submitted correctly using the available reports. Providers should check that all their in-learning figures are correct, expected starts and completions are submitted correctly, and that in learning, start and outcome payments correctly match the PFR or ACE funding reports once they are available.

Our support desk gets extremely busy in the days prior to the submission deadlines, and although we try and prioritise submission-related queries, we cannot guarantee assistance if queries are sent late. If you do encounter any issues, please ensure that you contact Maytas Support as soon as possible, as we can only rectify issues of which we are aware. We also recommend checking Maytas Communities regularly for information on any known issues and solutions. Tribal cannot be held responsible for any issues caused by your failure to comply with this advice.