5.22 Maytas and Maytas Hub Statement of De-support
Rolling Product De-Support
Tribal operates a rolling de-support for major versions of Maytas and Maytas Hub. We also operate a specific version support to run alongside the de-support programme to ensure that if people are running older major versions of products, then they are running the last released version.
The following table details which versions will be supported after each major release. It is important to ensure that you have upgraded to at least these versions before the dates specified.
| Date | Release | Product | Supported Versions |
| August 2021 | 5.22 | Maytas 5 |
5.21.7800.3 5.22 (all versions) |
| Maytas Hub |
5.21.7800.5 5.22 (all versions) |
As of this release, Tribal no longer supports the e-track Offline platform. If you are still using e-track Offline, please contact your account manager for information on migrating to Maytas Hub and / or the e-track Assess mobile app.
It is very important for us to ensure that all customers are using up to date versions. Hopefully you will agree that this procedure helps ensure that each user is getting the most out of the software in terms of functionality and when engaging with the support team.
SQL Server 2012 and 2014
As of the 5.23 release in Spring 2022, Maytas and Maytas Hub will no longer be supported on SQL Server 2012 and 2014, and the minimum supported version will be SQL Server 2016. Both versions are still currently supported with 5.20, 5.21 and 5.22.
BKSB Data Bridge and ebs-Link / ontrack WBL Changes
The methods which Maytas uses to connect to BKSB and ebs have changed. As of this release, the old connection methods for the BKSB data bridge and ontrack WBL (formerly ebs-Link) will be de-supported and the new connection methods will be used going forward.
If the connection method has already been updated as part of the 5.21 upgrade, no further action is required. Otherwise, please follow the instructions in the ontrack WBL Upgrade Guide.
Browser Support
For internet browsers we can only offer support on the latest, released versions. The following browsers are supported as of the 5.22 release:
| Platform | Supported versions |
| Browser | Internet Explorer 11 |
| Edge | |
| Google Chrome | |
| Safari |
Advanced Technical De-Support
In-line with Tribal’s policy of falling in-line with Microsoft’s support of operating systems and platforms, we would like to make all customers aware of the next technical de-supports in line with Microsoft’s policies.
All customers should ensure that they migrate away from these platforms in advance of the Tribal de-support which will be the closest Tribal release date before the Microsoft de-support.
Tribal cannot offer support of its products on platforms that are not supported by Microsoft.
| Date | Platform | De-Supported Versions |
| Aug 2018 | Database | SQL Server 2008 (all service packs), SQL Server 2008R2 (all service packs) |
| Aug 2019 | OS | Windows Server 2008 (all versions) |
Third-Party Libraries
Maytas and Maytas Hub use several third-party libraries in the software. The versions used are as follows:
| References | Version |
|---|---|
| AngleSharp | 0.9.8.1 |
| Antlr3 | 3.4.1.9004 |
| Blong | 1.0.4120.28299 |
| BoDi | 1.4.1.0 |
| CK Editor | 3.6.4.0 |
| CuteEditor | 6.6.0.0 |
| DDay.iCal | 0.40.0.0 |
| 6.0.10.0 | |
| Gherkin | 6.0.0.0 |
| HtmlSanitizer | 3.0.0.0 |
| ICSharpCode.SharpZipLib | 0.86.0.518 |
| LINQKit | 1.1.1.0 |
| Log4Net | 1.2.10.0 |
| MVCCheckBoxList | 1.4.5.0 |
| NetSpell.SpellChecker | 2.1.7.20561 |
| Json | 12.0.0.0 |
| PagedList | 1.17.0.0 |
| Paypal | 1.4.0.0 |
| SagePay | 1.0.0.0 |
| SpecFlow | 3.0.0.0 |
| WebGrease | 1.5.2.14234 |
| Scripts | Version |
|---|---|
| Angular | 1.8.2 |
| Angular - Placeholder | 0.2.1 |
| Angular Strap | 2.3.6 |
| Bootbox | 4.4.0 |
| Bootstrap | 3.4.1 |
| Chart.js | 2.9.4 |
| CookieConsent | 3.1.1 |
| CSSEscape | 1.5.1 |
| Elastic | 2.3.2 |
| EnjoyHint | 2.1.2 |
| FastClick | 0.6.3 |
| Hammer | 2.0.8 |
| HTML5 Shiv | 3.7.2 |
| jQuery | 3.6.0 |
| jQuery UI | 1.12.1 |
| Plp Upload | 1.5.6 |
| Respond | 1.4.2 |
| Select2 | 3.4.0 |
| Slidebars | 0.10.2 |
| Toastr | 2.1.4 |
| Underscore | 1.4.4 |
| Vimeo Player | 2.0.1 |